Privacy Policy

Last Updated: 1 November 2025 This website is operated by Youz Industry S.R.L. (referred to as “EchovoAI” or “we”), Romania-based at Str. Matei Millo 12 Bis Bl. VILA 16, 077190, registration J2025045538008, VAT: 52031840.

1.General Principles

EchovoAI follows GDPR principles:
● Lawfulness, fairness, transparency
● Purpose limitation
● Data minimization
● Accuracy
● Storage limitation
● Integrity and confidentiality

2. Data Collection

We collect data through:
● Order forms
● Newsletter subscriptions
● Contact forms
● Email or chat correspondence
● Cookies and similar technologies

3. Types of Data

Name, surname
● Phone number, email
● Company info (for business clients)
● IP address, online identifiers, cookies
● Marketing preferences and interactions
Sensitive data (race, religion, health, sexual orientation) is not collected; accidental
submission is immediately deleted.

4. Purpose of Processing

Data is used for:
● Billing and invoicing
● Client communication
● Marketing campaigns (with consent)
● Legal and tax compliance
● Defending rights in court

5. Legal Basis

Echovo AI anwser for you with a natural, empathetic voice. It handles calls, provides information and keeps your conection with customer strong with no pauses and no missed oportunities.

Data processing is based on:
● Contract execution (Art. 6(1)(b) GDPR)
● Legal obligation (Art. 6(1)(c) GDPR)
● Client consent (Art. 6(1)(a) GDPR)
● Legitimate interest (Art. 6(1)(f) GDPR)

6. Recipients of Data

Data may be shared with:
● Payment processors
● IT and hosting providers
● Marketing collaborators (with consent)
● Public authorities when legally required

7. Your Rights

You have the right to:
● Access, correct, or delete your data
● Restrict processing
● Data portability
● Object to processing based on legitimate interest
● Withdraw consent anytime
● File a complaint with ANSPDCP
Requests:
contact@echovoai.com — response within 30 days.

8.Security Measures

We use SSL/TLS, multi-factor authentication, firewalls, antivirus, regular backups, monitoring, and audits. While we protect data with reasonable measures, absolute security cannot be guaranteed.

9. Marketing Communications

Marketing messages are sent only with explicit consent. You can unsubscribe at any time via email or links in newsletters.

10. Marketing Communications

Cookies are used for site functionality, analytics, and personalization. You can manage them via your browser or the consent banner.

11. Policy Updates

EchovoAI may update this policy at any time. Changes take effect when published on the site.
Contact:

contact@echovoai.com